Frequently Asked Questions:
How long will it be before I receive assistance?
I think I'm on the waiting list but the search results say "Identification
Code not found". Why?
I have moved since I submitted my application. How do I update
my application?
I've been near the top of the waiting list for a long
time and I have not received assistance. Why?
Someone I know
applied to the waiting list after I did and they have
received assistance before me. Why?
How long
before I receive assistance?:
It is difficult
to predict how long a household will have to wait before they receive
assistance. Resources for the rental assistance programs are very
limited. As a general rule, applicants can expect to wait three
to five years before they
receive assistance.
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Identification Code not found:
"Identification
Code not found" means that your application could not be located
on line. There could be
several reasons for this. The
most common reasons are: 1) your social security number was
entered incorrectly into our database, or 2) you left your social security
number off of your application, or 3) we could not read the social
security number that you wrote on your application. After you
submit your application, please allow 3 weeks for the information to be
entered in our database. To verify your application, please
contact us by e-mail, phone,
or in writing. For contact information, click here.
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How do
I update my application?:
It is very
important that we have current contact information for your household,
particularly your current address. Also, if your circumstances
change to a degree that may affect your eligibility or priority for
assistance you must report these changes. To report a change
of circumstance, you may pick up a Change of Circumstance form at our
office, or download this form on-line. To download this form, click
on the download link below. This download is
in Adobe® PDF format. In order to download and print out the
form, you will need to have Adobe® Acrobat® Reader™ installed
on your computer. To obtain a FREE copy of this software click on
the Adobe® link below. Once you have downloaded the form, print it out on your printer and return
it to our office by mail or in person.
Mailing Address Location
Download Change of Circumstance form now
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Have
not received assistance:
There can be
many reasons why an applicant can be on the waiting list for a long time
(5 years or more) without receiving assistance. Some of the more
common reasons are as follows:
You do not have a "priority"
or a "preference".
If this is the case, we will keep your application on file, but it is
unlikely that you will receive assistance unless all people with a
preference or priority have already been served.
You may have an un-paid damage claim from a previous rental assistance
contract.
You may already be living in subsidized housing, also referred to as "project
based" assistance.
You have moved without notifying our office of your new address, or
have repeatedly not responded to requests for information. If you
have moved since you applied to the waiting list without notifying our
office, you must update your application by
submitting a Change of Circumstance form.
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Passed
over for assistance:
There can be
many reasons why someone who applied after you may
have received assistance before you. Sometimes we need to
skip ahead on the waiting list to find applicants who meet
eligibility requirements for targeted rental assistance programs such as
the Mainstream, Family
Unification, or VIPS
programs. You also may have been skipped over because you do not
have a "priority"
or a "preference".
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